Support

OneWord lets you record one word a day and revisit your history through Reflections. A useful pattern needs enough records, so a summary or a message that there is not enough evidence is an expected result.

Contact

Email support@insanialabs.com. Include your device model, iOS version, app version, the affected screen and the steps leading to the problem. Please do not send journal entries, Health records or payment details unless necessary and you choose to share them.

Common problems

A word is missing or did not save

Keep the app open and retry. A pending widget or Watch submission is not yet a committed journal entry. Tell support whether the submission came from the app, widget or Watch and whether you saw an error.

Premium

This release is free and does not offer a new subscription purchase. If you have a subscription from an earlier version, manage it through your Apple account; deleting app data does not cancel it. Apple handles cancellation and refunds: see Cancel a subscription from Apple and Request a refund from Apple.

Health or weather

Check the relevant permissions in iOS Settings or Apple Health. Missing readings do not mean a zero value, and Reflections can work without these permissions.

Export or deletion

Open Settings, then Export Data or Delete All Data. Keep any exported copies you need before deleting. Deleting app data does not cancel a subscription.

Privacy

How OneWord handles your journal, permissions and purchases is described in the OneWord Privacy Policy.